FAQ

What products do you sell?

Our current product range is the selection displayed on our website. Check each product page for its description, options and availability.

How much is delivery?

Standard delivery to a valid Canadian address is free.

How long does delivery take?

Orders are usually processed in 1–2 business days. Estimated transit after dispatch is 4–6 business days, giving a normal estimated total of 5–8 business days. Remote locations may take longer.

Can I track my order?

Yes. After dispatch, we provide available shipment tracking information.

Can I return or exchange an item?

Yes. You may request a no-reason return or exchange within 30 days after delivery. Mandatory provincial and territorial rights remain available.

Who pays return shipping?

For an approved return or exchange, we pay return shipping and provide a prepaid label or equivalent free return option. There is no restocking fee.

How long does a refund take?

We process an approved refund to the original form of payment within 10 business days and never later than applicable law permits. The payment provider may take additional time to display it.

Which payment options can I use?

The options actually supported for your order are displayed at checkout. Prices and payments use CAD.

Can I cancel before dispatch?

Contact us as soon as possible. If the order has not entered dispatch processing, we will try to cancel it. Mandatory consumer cancellation rights are not affected.

How do I contact you?

Email otupasanoc997@gmail.com, telephone 583 360 7449, or write to 617 Wellington St, London, Ontario, N6A 3R6, Canada. Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).